The cancellation policy varies according to the rate and dates that are booked. Please refer to the individual full rate descriptions given at booking and provided on your reservation confirmation.
STANDARD CANCELLATION POLICY
The standard cancellation policy allows modifications and cancellation without penalty up to 6:00 pm MST two days, or roughly 48 hours, prior to your scheduled arrival. There is a one-night penalty if a reservation is canceled within 48 hours of arrival. For reservations made inside the 48 hour window, a one-night penalty for cancellation becomes applicable at the time of booking.
Room reservations may be modified to a different arrival date within 48 hours of scheduled arrival, but are subject to a one-night penalty if subsequently cancelled
ADDITIONAL HOTEL POLICIES
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests, and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or to remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, the hotel shall have no obligation to refund you for lost accommodation, other services or any other loss or expense.
Your booking is for a category of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room by noting a special request during booking, we will use all reasonable efforts to honor this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.